Effective Date: June 2026

At EOVIVA, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–3 business days after being placed. During periods of high demand, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated delivery times are as follows:

United States

• Standard Shipping: 3–7 business days

Canada

• Standard Shipping: 5–10 business days

International Orders

• Standard Shipping: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, local carrier delays, customs processing, weather conditions, and holiday periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the products ordered.

Free Shipping is available on orders of 2 or more products.

International Shipping

We currently ship to most countries worldwide.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government. These fees are not included in the purchase price or shipping cost.

Order Tracking

Once your order ships, you will receive an email with tracking information so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. EOVIVA is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at support@eoviva.com within 7 days of the expected delivery date. We will work with the carrier to help resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, please contact our support team at support@eoviva.com and we will be happy to assist you.